Table of Contents
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Electronic Government
Marijn Janssen, Karin Axelsson, Olivier Glassey, Bram Klievink, Robert Krimmer, Ida Lindgren, Peter Parycek, Hans J. Scholl, Dmitrii Trutnev |
Front Matter |
Smart Governance, Government and Cities
|
Designing Information Marketplaces for Disaster Management
Ralf Klischewski, Yomn Elmistikawy |
3-12 |
A Unified Definition of a Smart City
Arkalgud Ramaprasad, Aurora Sánchez-Ortiz, Thant Syn |
13-24 |
Towards a Capabilities Approach to Smart City Management
Anushri Gupta, Panos Panagiotopoulos, Frances Bowen |
25-35 |
Towards “Smart Governance” Through a Multidisciplinary Approach to E-government Integration, Interoperability and Information Sharing: A Case of the LMIP Project in South Africa
More Manda |
36-44 |
Service Delivery
|
New Channels, New Possibilities: A Typology and Classification of Social Robots and Their Role in Multi-channel Public Service Delivery
Willem Pieterson, Wolfgang Ebbers, Christian Madsen |
47-59 |
External User Inclusion in Public e-Service Development: Exploring the Current Practice in Sweden
Jesper Holgersson, Karin Axelsson, Ulf Melin |
60-70 |
Georgia on My Mind: A Study of the Role of Governance and Cooperation in Online Service Delivery in the Caucasus
Morten Meyerhoff Nielsen, Nato Goderdzishvili |
71-91 |
Time to Refuel the Conceptual Discussion on Public e-Services – Revisiting How e-Services Are Manifested in Practice
Ida Lindgren, Ulf Melin |
92-101 |
Organizational Aspects
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e-Government and the Shadow Economy: Evidence from Across the Globe
Linda Veiga, Ibrahim Rohman |
105-116 |
Networks of Universities as a Tool for GCIO Education
Luís Barbosa, Luís Santos |
117-127 |
From a Literature Review to a Conceptual Framework for Health Sector Websites’ Assessment
Demetrios Sarantis, Delfina Soares |
128-141 |
Organizational Learning to Leverage Benefits Realization Management; Evidence from a Municipal eHealth Effort
Kirsti Askedal, Leif Flak, Hans Solli-Sæther, Detmar Straub |
142-153 |
Towards a Repository of e-Government Capabilities
Soumaya Ben Dhaou |
154-165 |
A Social Cyber Contract Theory Model for Understanding National Cyber Strategies
Raymond Bierens, Bram Klievink, Jan Berg |
166-176 |
The E-governance Development in Educational Sector of Republic of Moldova
Lucia Casap, John Pettersson |
177-186 |
A Review of the Norwegian Plain Language Policy
Marius Johannessen, Lasse Berntzen, Ansgar Ødegård |
187-198 |
ICT and Financial Inclusion in the Brazilian Amazon
Luiz Joia, Ricardo Santos |
199-211 |
Infrastructures
|
Blockchain Technology as s Support Infrastructure in e-Government
Svein Ølnes, Arild Jansen |
215-227 |
Comparing a Shipping Information Pipeline with a Thick Flow and a Thin Flow
Sélinde Engelenburg, Marijn Janssen, Bram Klievink, Yao-Hua Tan |
228-239 |
Coordinated Border Management Through Digital Trade Infrastructures and Trans-National Government Cooperation: The FloraHolland Case
Boriana Rukanova, Roel Huiden, Yao-Hua Tan |
240-252 |
Big and Open Linked Data
|
An Evaluation Framework for Linked Open Statistical Data in Government
Ricardo Matheus, Marijn Janssen |
255-263 |
A Framework for Data-Driven Public Service Co-production
Maarja Toots, Keegan Mcbride, Tarmo Kalvet, Robert Krimmer, Efthimios Tambouris, Eleni Panopoulou, Evangelos Kalampokis, Konstantinos Tarabanis |
264-275 |
Big Data in the Public Sector. Linking Cities to Sensors
Marianne Fraefel, Stephan Haller, Adrian Gschwend |
276-286 |
Tracking the Evolution of OGD Portals: A Maturity Model
Charalampos Alexopoulos, Vasiliki Diamantopoulou, Yannis Charalabidis |
287-300 |
Open Government
|
Exploring on the Role of Open Government Data in Emergency Management
Yumei Chen, Theresa Pardo, Shanshan Chen |
303-313 |
Proactive Transparency and Open Data: A Tentative Analysis
Olivier Glassey |
314-323 |
Trusting and Adopting E-Government Services in Developing Countries? Privacy Concerns and Practices in Rwanda
Ella Kolkowska, Åke Grönlund, Chantal Mutimukwe |
324-335 |
All Citizens are the Same, Aren’t They? – Developing an E-government User Typology
Bettina Distel, Jörg Becker |
336-347 |
Evaluation
|
Value-Based Decision Making: Decision Theory Meets e-Government
Leif Sundberg, Katarina Gidlund |
351-358 |
Information Artifact Evaluation with TEDSrate
Hans Scholl, William Menten-Weil, Tim Carlson |
359-377 |
Understanding Public Value Creation in the Delivery of Electronic Services
Luis Luna-Reyes, Rodrigo Sandoval-Almazan, Gabriel Puron-Cid, Sergio Picazo-Vela, Dolores Luna, J. Gil-Garcia |
378-385 |
Electronic “Pockets of Effectiveness”: E-governance and Institutional Change in St. Petersburg, Russia
Yury Kabanov, Andrei Chugunov |
386-398 |
Outcome Evaluation of StartBiz
Kristina Zumbusch, Philippe Zimmermann, Emamdeen Fohim |
399-410 |
Correlation Between ICT Investment and Technological Maturity in Public Agencies
Mauricio Solar, Sergio Murua, Pedro Godoy, Patricio Yañez |
411-420 |
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