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Table of Contents Electronic Government Marijn Janssen, Karin Axelsson, Olivier Glassey, Bram Klievink, Robert Krimmer, Ida Lindgren, Peter Parycek, Hans J. Scholl, Dmitrii Trutnev Front Matter Smart Governance, Government and Cities Designing Information Marketplaces for Disaster Management Ralf Klischewski, Yomn Elmistikawy 3-12 A Unified Definition of a Smart City Arkalgud Ramaprasad, Aurora Sánchez-Ortiz, Thant Syn 13-24 Towards a Capabilities Approach to Smart City Management Anushri Gupta, Panos Panagiotopoulos, Frances Bowen 25-35 Towards “Smart Governance” Through a Multidisciplinary Approach to E-government Integration, Interoperability and Information Sharing: A Case of the LMIP Project in South Africa More Manda 36-44 Service Delivery New Channels, New Possibilities: A Typology and Classification of Social Robots and Their Role in Multi-channel Public Service Delivery Willem Pieterson, Wolfgang Ebbers, Christian Madsen 47-59 External User Inclusion in Public e-Service Development: Exploring the Current Practice in Sweden Jesper Holgersson, Karin Axelsson, Ulf Melin 60-70 Georgia on My Mind: A Study of the Role of Governance and Cooperation in Online Service Delivery in the Caucasus Morten Meyerhoff Nielsen, Nato Goderdzishvili 71-91 Time to Refuel the Conceptual Discussion on Public e-Services – Revisiting How e-Services Are Manifested in Practice Ida Lindgren, Ulf Melin 92-101 Organizational Aspects e-Government and the Shadow Economy: Evidence from Across the Globe Linda Veiga, Ibrahim Rohman 105-116 Networks of Universities as a Tool for GCIO Education Luís Barbosa, Luís Santos 117-127 From a Literature Review to a Conceptual Framework for Health Sector Websites’ Assessment Demetrios Sarantis, Delfina Soares 128-141 Organizational Learning to Leverage Benefits Realization Management; Evidence from a Municipal eHealth Effort Kirsti Askedal, Leif Flak, Hans Solli-Sæther, Detmar Straub 142-153 Towards a Repository of e-Government Capabilities Soumaya Ben Dhaou 154-165 A Social Cyber Contract Theory Model for Understanding National Cyber Strategies Raymond Bierens, Bram Klievink, Jan Berg 166-176 The E-governance Development in Educational Sector of Republic of Moldova Lucia Casap, John Pettersson 177-186 A Review of the Norwegian Plain Language Policy Marius Johannessen, Lasse Berntzen, Ansgar Ødegård 187-198 ICT and Financial Inclusion in the Brazilian Amazon Luiz Joia, Ricardo Santos 199-211 Infrastructures Blockchain Technology as s Support Infrastructure in e-Government Svein Ølnes, Arild Jansen 215-227 Comparing a Shipping Information Pipeline with a Thick Flow and a Thin Flow Sélinde Engelenburg, Marijn Janssen, Bram Klievink, Yao-Hua Tan 228-239 Coordinated Border Management Through Digital Trade Infrastructures and Trans-National Government Cooperation: The FloraHolland Case Boriana Rukanova, Roel Huiden, Yao-Hua Tan 240-252 Big and Open Linked Data An Evaluation Framework for Linked Open Statistical Data in Government Ricardo Matheus, Marijn Janssen 255-263 A Framework for Data-Driven Public Service Co-production Maarja Toots, Keegan Mcbride, Tarmo Kalvet, Robert Krimmer, Efthimios Tambouris, Eleni Panopoulou, Evangelos Kalampokis, Konstantinos Tarabanis 264-275 Big Data in the Public Sector. Linking Cities to Sensors Marianne Fraefel, Stephan Haller, Adrian Gschwend 276-286 Tracking the Evolution of OGD Portals: A Maturity Model Charalampos Alexopoulos, Vasiliki Diamantopoulou, Yannis Charalabidis 287-300 Open Government Exploring on the Role of Open Government Data in Emergency Management Yumei Chen, Theresa Pardo, Shanshan Chen 303-313 Proactive Transparency and Open Data: A Tentative Analysis Olivier Glassey 314-323 Trusting and Adopting E-Government Services in Developing Countries? Privacy Concerns and Practices in Rwanda Ella Kolkowska, Åke Grönlund, Chantal Mutimukwe 324-335 All Citizens are the Same, Aren’t They? – Developing an E-government User Typology Bettina Distel, Jörg Becker 336-347 Evaluation Value-Based Decision Making: Decision Theory Meets e-Government Leif Sundberg, Katarina Gidlund 351-358 Information Artifact Evaluation with TEDSrate Hans Scholl, William Menten-Weil, Tim Carlson 359-377 Understanding Public Value Creation in the Delivery of Electronic Services Luis Luna-Reyes, Rodrigo Sandoval-Almazan, Gabriel Puron-Cid, Sergio Picazo-Vela, Dolores Luna, J. Gil-Garcia 378-385 Electronic “Pockets of Effectiveness”: E-governance and Institutional Change in St. Petersburg, Russia Yury Kabanov, Andrei Chugunov 386-398 Outcome Evaluation of StartBiz Kristina Zumbusch, Philippe Zimmermann, Emamdeen Fohim 399-410 Correlation Between ICT Investment and Technological Maturity in Public Agencies Mauricio Solar, Sergio Murua, Pedro Godoy, Patricio Yañez 411-420

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