Designing Process Architectures for User Engagement with Enterprise Cognitive Systems - The Practice of Enterprise Modeling Access content directly
Conference Papers Year : 2017

Designing Process Architectures for User Engagement with Enterprise Cognitive Systems

Alexei Lapouchnian
  • Function : Author
  • PersonId : 998926
Zia Babar
  • Function : Author
  • PersonId : 998925
Eric Yu
  • Function : Author
  • PersonId : 998927
Allen Chan
  • Function : Author
  • PersonId : 1030787

Abstract

Cognitive capabilities can enhance a business process by offering automated analytics-based recommendations on key decisions by applying machine learning techniques. Yet the organizational adoption of such advanced capabilities is difficult as user acceptance of advice and recommendations from an automated system requires the development of trust over time. Business processes and the processes responsible for user engagement with enterprise cognitive systems need not only to be designed, but also have to change together with the supporting processes that can emerge and evolve over a period of time to monitor, evaluate, adjust, or modify the cognitively-enhanced business processes to enable employees to adapt to the enhanced capabilities of cognitive systems. In this paper, we propose a systematic modeling approach to study and guide the design and configuration of process architectures that help enterprises implement and evolve systems with cognitive capabilities. The use of suitable enterprise modeling techniques can facilitate the exploration and analysis of obstacles to adoption and guide the systematic search for viable modes of interaction and cooperation between a human user and a cognitive system.
Fichier principal
Vignette du fichier
459826_1_En_10_Chapter.pdf (865.56 Ko) Télécharger le fichier
Origin : Files produced by the author(s)
Loading...

Dates and versions

hal-01765247 , version 1 (12-04-2018)

Licence

Attribution

Identifiers

Cite

Alexei Lapouchnian, Zia Babar, Eric Yu, Allen Chan, Sebastian Carbajales. Designing Process Architectures for User Engagement with Enterprise Cognitive Systems. 10th IFIP Working Conference on The Practice of Enterprise Modeling (PoEM), Nov 2017, Leuven, Belgium. pp.141-155, ⟨10.1007/978-3-319-70241-4_10⟩. ⟨hal-01765247⟩
294 View
121 Download

Altmetric

Share

Gmail Facebook X LinkedIn More