A Financial Perspective on Improving ICT Service Delivery: A Case at the Belgian Railways - Enterprise Information Systems of the Future
Conference Papers Year : 2013

A Financial Perspective on Improving ICT Service Delivery: A Case at the Belgian Railways

Luc Lutin
  • Function : Author
  • PersonId : 1003576
Vlerick Business School [Leuven]
Stijn Viaene
  • Function : Author
  • PersonId : 1003577
Vlerick Business School [Leuven]
Catholic University of Leuven = Katholieke Universiteit Leuven
Nathalie Demeere
  • Function : Author
  • PersonId : 1003578
Deloitte Consulting [Diegem]
Olivier Jolyon
  • Function : Author
  • PersonId : 1003579
Deloitte Consulting [Diegem]

Abstract

This article discusses the financial perspective in a case study at ICTRA that deals with improving ICT service delivery. It outlines the three-step approach taken in the Finance Transformation Project and explains how this approach helped ICTRA in becoming a more business-oriented ICT shared service centre.

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Computer Science [cs] Library and information sciences
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https://inria.hal.science/hal-01484677

Submitted on : Tuesday, March 7, 2017-3:48:16 PM

Last modification on : Thursday, November 23, 2023-10:48:07 AM

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hal-01484677 , version 1 (07-03-2017)

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Luc Lutin, Stijn Viaene, Nathalie Demeere, Olivier Jolyon. A Financial Perspective on Improving ICT Service Delivery: A Case at the Belgian Railways. 6th Conference on Research and Practical Issues in Enterprise Information Systems (CONFENIS), Sep 2012, Ghent, Belgium. pp.174-181, ⟨10.1007/978-3-642-36611-6_14⟩. ⟨hal-01484677⟩

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