Technology is ubiquitous, including in some public sector organisations in developing countries. This paper explores the introduction and use of e-services into the land records service in Bangladesh and how the role and position of ‘middlemen’ has re-asserted itself. The concept of affordance, both dispositional and relational, together with social affordance (habitus) offers an opportunity to better understand why this has happened and potentially to look at how to approach this in the future.