Relatively little information exists about the use of BIM in the operation and maintenance of buildings. Reported cases of BIM adoption to support facilities management and lifecycle management reveals that the implementation of BIM for FM processes is, in general, limited to an experimental scale. Even large public owners who have been using BIM for managing their construction projects have not implemented it into their FM activities. Therefore, there is little evidence of the benefits of BIM in the operational phase. In addition, the challenges involved in shifting from traditional FM processes to new BIM-based processes are not well known. In this paper we document some of the issues involved in the adoption of BIM in FM and identify some applications, metrics and benefits related to its adoption. The findings are based on a case study carried out within a major re-development project in Manchester, UK. Results indicate a step rise in the level of awareness regarding potential benefits of BIM in FM activities and lifecycle information management.