To capitalize from the management of a company’s expertise is reliant on the ability manipulate the data, information, documents, and knowledge that represent these expertise. This process is complex and so to reach this target we need to introduce new tools and methods of work to the company. These changes will face a certain amount of resistance and so attempts have been made by numerous scientific researchers, to introduce new change management methods to minimise this resistance. The classical methods of change management are a <  > approach which is not really appropriate. Our work proposes a new <  > approach which derives from the users instinctive ability to use certain interface elements.