Customization of Product Software: Insight from an Extensive IS Literature Review - Shaping the Future of ICT Research: Methods and Approaches Access content directly
Conference Papers Year : 2012

Customization of Product Software: Insight from an Extensive IS Literature Review

Matthias Bertram
  • Function : Author
  • PersonId : 1007173
Mario Schaarschmidt
  • Function : Author
  • PersonId : 999529
Harald Kortzfleisch
  • Function : Author
  • PersonId : 1007174

Abstract

In recent years, companies started not only to ask customers by means of market research but to integrate them into the innovation process. Within information systems (IS) research, both customization as a way to serve the uniqueness of customers (inside-out) and as a form of customer integration and value co-creation (outside-in) has been considered. However, since many software vendors have consummated the shift from being manufacturers to being service firms, in practice, customization as a service highlights the continuance of customization projects. This paper addresses the research question of how concepts of customization are distinguished in recent IS literature. By conducting an extensive review of the IS literature between 2001 and 2011 we find that future research could benefit from considering knowledge interactions in customization processes more deeply.
Fichier principal
Vignette du fichier
978-3-642-35142-6_15_Chapter.pdf (317.05 Ko) Télécharger le fichier
Origin : Files produced by the author(s)
Loading...

Dates and versions

hal-01515849 , version 1 (28-04-2017)

Licence

Attribution

Identifiers

Cite

Matthias Bertram, Mario Schaarschmidt, Harald Kortzfleisch. Customization of Product Software: Insight from an Extensive IS Literature Review. Working COnference on Shaping the Future of ICT Research, Dec 2012, Tampa, FL, United States. pp.222-236, ⟨10.1007/978-3-642-35142-6_15⟩. ⟨hal-01515849⟩
356 View
123 Download

Altmetric

Share

Gmail Facebook X LinkedIn More