Against All Odds - A Story of a Successful Mobile System Acceptance among a Tough Crowd
Abstract
Two public organizations in early childhood
education adopted a simple mobile system with female employees in their
50's to replace an internal paper based data collection system in order
to improve information quality and accelerate the billing and payroll
process. The workers of this sector emphasize the human-to-human
interaction with children and parents, and perceive ICT as time
consuming nuisance leaving less time for actual child caring. The
objective of this paper is to explore why the mobile system was
accepted, although the odds were against it. The system acceptance and
incentives seem to have a connection to information timeliness and
quality in this context.
Origin | Files produced by the author(s) |
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