Usability Considerations in Developing a Graphic Interface for Intra Office Communications
Abstract
This paper outlines the basis of incorporating
functional features in a new GUI based software under development for
addressing comprehensive communication and interaction needs within an
office environment. Bench marking of features in existing communication
software products such as Microsoft Outlook, IBM Lotusnotes, Office
Communicator, Mozilla Thunderbird etc. was done by asking a set of
questions related to the usage of these existing softwares. Usability
issues were identified through a user survey involving 30 subjects of
varied profiles (domain, designation, age etc.) in a corporate office.
It is posited that existing software products that have been developed
for a universal market may be highly underutilized or have redundant
features especially for use as an intra office (within the same office)
communication medium. Simultaneously they may not cater to some very
contextual requirements of intra office communications. Based on the
findings of the survey of feature preferences & usability of
existing products, a simple 'person to person' communicating medium for
intra office situations was visualized with a new interactive GUI.
Usability issues that need to be considered for a new intra-office
product have been brought out.
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