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Toward a Conceptual Model for Examining the Role of Social Media on Social Customer Relationship Management (SCRM) SystemInternational Working Conference on Transfer and Diffusion of IT (TDIT), Jun 2018, Portsmouth, United Kingdom. pp.102-109, ⟨10.1007/978-3-030-04315-5_8⟩
Conference papers
hal-02068945v1
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