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Toward a Conceptual Model for Examining the Role of Social Media on Social Customer Relationship Management (SCRM) System

Abdullah M. Baabdullah , Nripendra P. Rana , Ali Abdallah Alalwan , Raed Algharabat , Hatice Kizgin , et al.
International Working Conference on Transfer and Diffusion of IT (TDIT), Jun 2018, Portsmouth, United Kingdom. pp.102-109, ⟨10.1007/978-3-030-04315-5_8⟩
Conference papers hal-02068945v1