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A Financial Perspective on Improving ICT Service Delivery: A Case at the Belgian Railways

Luc Lutin , Stijn Viaene , Nathalie Demeere , Olivier Jolyon
6th Conference on Research and Practical Issues in Enterprise Information Systems (CONFENIS), Sep 2012, Ghent, Belgium. pp.174-181, ⟨10.1007/978-3-642-36611-6_14⟩
Conference papers hal-01484677v1